Refund Policy
The short version
- Cancel during the free trial and you are never charged.
- Forgot to cancel? Ask within 7 days of your first charge after the trial and we refund it in full.
- After that, you can cancel anytime and keep access to the end of the month you paid for. Partial months are not refunded.
- Charged by mistake, or removed by your coach mid-month? You get that month back.
The free trial
Your first 30 days are free. A card is needed to start, but nothing is charged during the trial. You will get a reminder email before it ends. If you cancel at any point during the trial, from Billing in the journal or through Link, you will not be charged at all.
Your first charge: 7-day refund
When the trial ends, your card is charged $7.99 plus any applicable sales tax. If you did not mean to continue, email us within 7 days of that first charge and we will refund it in full and cancel your subscription. No explanation needed. This applies once per person, to the first charge after the trial.
Later months
You can cancel anytime. When you do, you are not charged again and you keep full access until the end of the month you have already paid for. We do not refund the unused part of a month you have already started. The same applies if you delete your own account from Settings: the subscription is cancelled at once and the rest of that month is not refunded.
After your subscription ends you can still sign in, read and export everything you logged. You just cannot add new entries until you subscribe again.
Always refunded
- Billing mistakes - a duplicate charge, a charge after you had already cancelled, or the wrong amount. Tell us and we will put it right.
- If your coach turns off or removes your account while you are subscribed, your subscription is cancelled immediately and the current month is refunded in full, because you can no longer use what you paid for.
- If we close your account for a reason other than fraud or abuse of the service, the same applies.
How to ask for a refund
Email support@ftjournal.trade from the address on your account and say which charge. We answer within 2 business days. You can also contact Link support, since Link, a service of Stripe, is the merchant of record for your purchase and can help with anything payment-related.
Approved refunds go back to the card you paid with. Banks usually take 5 to 10 business days to show it.
Your legal rights
This policy adds to, and never takes away from, any rights you have under the consumer protection laws where you live, including any legal right to cancel within a set period. Link may also apply those rights on our behalf.